Privacy Policy
Effective Date: August 25, 2025 • Last Updated: 2026
Devil Dog Trailers (“Company,” “we,” “our,” or “us”) is a division of PAL Enterprises, LLC, based in Sanford, North Carolina. We respect your privacy and will never sell or rent your information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, submit our inquiry forms, request trailer quotes, or communicate with us via email, phone, or SMS text messaging (collectively, the “Site”).
1) Information We Collect
- Information you provide voluntarily: Name, phone number, email address, city/state, trailer preferences (size, axle type, color choices, concession/electrical specs), timeline, and any project notes you share when requesting a quote, contacting our team, or booking an appointment.
- Automatic website data: IP address, browser and device type, operating system, pages visited, time spent on pages, referral sources, and approximate geographic location (collected via secure analytics tools and standard cookies).
- Communications & preferences: Your opt-in records to receive email or SMS text messages, along with message interaction history (deliveries, replies).
- Payment info: If deposits or payments are processed online, they are handled directly through certified, PCI-compliant third-party payment gateways. We never store credit card numbers on our servers.
2) How We Use Your Information
We use the information we collect to:
- Provide accurate trailer specs, pricing estimates, and written quotes.
- Schedule phone calls, on-site appointments, and pickup/delivery logistics.
- Manage customer relationships, build orders, and provide after-sale warranty service.
- Send transactional notices about your quote, order status, or build updates.
- With your explicit consent, send informational or promotional text messages regarding inventory arrivals, promotions, or special financing offers.
- Maintain website security, prevent fraud, and comply with legal requirements.
3) Mobile Information & SMS Privacy (A2P 10DLC Compliance)
When you opt in to receive text messages from Devil Dog Trailers:
- Opt-In Consent: Text messaging originator opt-in data and consent is strictly confidential. It is never sold, rented, transferred, or shared with third parties or affiliates for marketing purposes.
- Message Frequency: Message frequency varies depending on your inquiry and active order status (typically 1–4 messages per quote or project).
- Standard Rates: Message and data rates may apply according to your wireless carrier plan.
- Opting Out: You may cancel SMS service at any time by texting STOP in reply to any message. After texting STOP, you will receive a single confirmation message confirming you have been unsubscribed.
- Getting Help: For assistance, reply HELP to any text or call us directly at (919) 858-2551.
4) What We Do Not Do With Your Information
- We do NOT sell or rent your personal information, phone numbers, or email addresses to any third party.
- We only share data with certified service providers who directly assist us in operating the Site and fulfilling trailer orders (e.g., secure cloud hosting, SMS/email delivery gateways, CRM platforms, and payment processors). These providers are bound by strict confidentiality obligations and are prohibited from using your data for any other purpose.
5) Cookies & Analytics
We use standard cookies and tracking pixels to ensure our Site works properly, remember user preferences, analyze visitor traffic, and improve our website performance. You can manage or disable cookies in your browser settings.
6) Data Retention & Security
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, satisfy warranty obligations, or meet legal and accounting requirements. Inactive leads are periodically purged after 24 months. We apply commercially reasonable physical, administrative, and technical safeguards to keep your data secure.
7) Your Privacy Rights & Choices
You have the right to request access to, correction of, or deletion of your personal information. You can opt out of emails via the unsubscribe link, or opt out of SMS by replying STOP. To exercise any other privacy right under applicable state laws, please contact us.
Questions About Our Privacy Policy?
Contact Devil Dog Trailers (a division of PAL Enterprises, LLC):